What can I do if my account is locked?

There are several reasons why your account may be locked. Here are some scenarios you may encounter and what you can do:

1. Unable to click on the Level 2: Verified button:

If you just recently signed up, and are having difficulties upgrading to Level 2: Verified because the "Unlock Verified" button is grayed out, you may just need to wait while the team is completing their review of your account. Their review may take up to 48 hours, so just sit tight.

2. "Account Locked" error prompt appears upon entering login credentials. 

If you created more than one account and are encountering the account locked error, please reach out to our support team with the details of the account you wish to keep. Please note that only one (1) account is allowed per client. For more details, you may refer to this link:

• Can I create multiple PDAX accounts?

If you only created one account and you are still encountering the account locked error, kindly file a support ticket by logging in or creating a Freshdesk account here or you can send us an email at support@pdax.ph.