Non-PDAX Clients Who Are Victims of Scam

What to do if you were scammed and your funds were sent to a PDAX account

I am not a PDAX client, but I was a victim of a scam where my funds were sent to a PDAX account. What should I do?

If you suspect that you are a victim of a scammed transaction and your funds were sent to a PDAX account, please take the following steps immediately:

1. Stop all communication

Cease contact with the suspected scammer immediately to avoid further loss or compromise.

2. Contact your bank or e-wallet provider

Report the incident to your bank or e-wallet service provider (e.g. GCash, Maya). They are in the best position to assist you freeze the recipient’s account, initiate fund recalls, or reverse unauthorized transactions where possible.

3. File an official police report

Go to the nearest police station or cybercrime unit and provide all available pieces of evidence, such as transaction records, screenshots, or message exchanges. Request a case reference number, which is often required by banks and financial institutions to process recovery requests.

4. Gather all relevant evidence

Compile all transaction receipts, conversation logs (email, text, chat), screenshots, and any contact details used by the scammer. Having these on hand will allow you to provide them to the appropriate financial institutions or law enforcement agencies when requested.

What information or proof should I prepare?
To help with the investigation, the following documents are usually requested:

• Copies of transaction records or receipts

• Video recording or screenshots of any related messages or emails

• A government ID issued for verification

• Any official complaint or case reference number filed with your bank or the police

Should I report the case directly to PDAX?

Please report the incident to your bank or e-wallet provider first, as they are the appropriate channel for initiating fund recovery and interbank coordination.

You may also share the report with PDAX for reference. If the account shows suspicious activity, we may apply account restrictions or other security measures while awaiting the official report from your bank or from law enforcement.

What will PDAX do after receiving the report?

Once PDAX receives an official report or endorsement from your bank, our Fraud Management team will conduct an internal investigation. 

If PDAX finds that the PDAX account involved is suspicious or may have been involved in an unauthorized or suspicious transaction, PDAX may:

• Temporarily restrict the account or hold the affected funds or assets for security, and

• Coordinate directly with your bank or the investigating authorities for further action and updates.

 What can I do while waiting for updates?

• Keep copies of all reports and communication records.

• Do not engage further with the suspected fraudster.

• Continue monitoring your accounts for unusual activity and alert your bank if new issues arise.

Can I recover my funds?

Fund recovery may be possible if the assets are still intact in the recipient’s PDAX account. In all cases, PDAX will conduct due diligence to verify the report and ensure that the proper party is assisted.

• If funds remain in the account and it is determined that such funds are involved in a suspicious or fraudulent transaction, PDAX will coordinate with your bank to initiate a hold and reversal.

• If the funds have already been withdrawn or converted into cryptocurrency and transferred elsewhere, recovery becomes difficult due to the irreversible nature of blockchain transactions.

The most effective way to improve recovery chances is to report the incident immediately to your bank or e-wallet provider.

If you have any questions or need further assistance, you may file a support ticket here or you can send us an email at support@pdax.ph.