How do I unlock my account?

If you received an error message that your account is locked upon logging in, you may have entered an incorrect password multiple times. 

To unlock your account:

1. Return to the login screen and click or tap on “Forgot password.” 
2. Enter your registered PDAX email address on the forgot password screen.
3. You will receive an email with a 6-digit one-time password, which will be required in setting up your new password.

If you’re still encountering a locked error message, there may be missing information in your account. Reach out to customer support to update your account information.

For further assistance, you may file a support ticket by logging in or creating a Freshdesk account here or you can send us an email at support@pdax.ph.