What should I do if I forgot my password?

In case you forgot the password to your PDAX account, all you need to do is reset it by following these steps:

1. Go to the login page and click “Forgot password."
2. Enter the email address that you used to create your PDAX account and click “reset password.” You will receive an email with a 6-digit one-time password (OTP). Check your spam or junk folder if you can’t find our email in your inbox.
3. The 6-digit OTP is required in setting up your new password, along with our password requirements:
   - Contains 8-20 characters
   - Must contain 1 uppercase letter
   - Must contain 1 lowercase letter
   - Must contain 1 numeric digit
   - Must contain 1 special character
4. Log in again to PDAX with your new password. You will also receive an email notification that your password has been changed.
   

If you have any questions or need further assistance, you may file a support ticket here or you can send us an email at [email protected].