While most crypto withdrawals or crypto transfers from a PDAX account to a third-party account will proceed as expected, some may require a security review for added protection. If that happens, don’t worry—we'll notify you as soon as we receive your request, and our team will work to process it within 1 hour. Here’s everything you need to know:
What are the crypto withdrawal limits?
Your total daily crypto withdrawal limits depend on your verification level. Here’s a quick overview:
Disclaimer: The estimated PHP valuation of your Crypto Withdrawal, consumed limits, and remaining limits are not fixed and fluctuate based on current market prices on the day of the crypto withdrawal is made. A withdrawal fee applies to all crypto withdrawals. Fees vary depending on the network and may change based on network conditions. The limits shown in the table do not include these fees.
How can I increase my crypto withdrawal limits?
It’s simple! Just follow these steps:
Go to Account.
Account Limits
Click on the “Proceed with Upgrade” button
Continue with the succeeding steps and submit the required documents.
Once your account upgrade request has been approved, your new crypto withdrawal limits will be applied instantly!
If your current crypto withdrawal limit isn’t enough for your needs, you’re free to apply for the next tier anytime.
How long do crypto withdrawals take?
Most crypto withdrawals are processed within a few minutes, but times can vary depending on blockchain network congestion. Occasionally, some withdrawals may require a quick additional check, and in some cases, user confirmation, which could take 30 to 60 minutes—but don’t worry, we’ll notify you via email so you’re never left in the dark. Rest assured, we’re actively processing your request, and it will go through as soon as possible!
Are there any withdrawal fees?
Yes, withdrawal fees depend on the cryptocurrency and current network conditions. Check out this FAQ on Withdrawal Fees for more information.
What happens if I reach my crypto withdrawal limit?
If you hit your crypto withdrawal limit, don’t worry! Limits reset daily at 00:00 Philippine Standard Time (PHT), so you can withdraw again the next day. If you need higher limits, upgrading your account level is the way to go.
Can I withdraw crypto without verification?
No, only Verified, Premium, and Prime users can withdraw crypto from the platform. If you haven’t completed verification yet, you’ll need to do so first before making a withdrawal.
Verifying your account is quick and easy—just go to Account, click on Account Limits, click on the “Proceed with Upgrade” button, and submit the required documents. Once approved, you’ll be able to withdraw crypto based on your account level.
Who can I contact for help?
Our friendly Customer Success team is here for you! If you have questions about crypto withdrawal limits or anything else, reach out via Live Chat or email us at [email protected].
What happens if my withdrawal request is made close to midnight?
Our withdrawal limits reset every day at 00:00 Philippine Standard Time (PST). If your request is made just before midnight and exceeds your daily limit, it may not go through. However, once the limits refresh at 00:00 PST, you can try again to see if the withdrawal is successful.
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Disclaimer:
PDAX reaffirms that the statements in this article do not constitute financial advice. PDAX does not guarantee the technical and financial integrity of the digital assets and their ecosystems. Trading with any cryptocurrency is subject to the user’s risk and own discretion and must be done after adequate and in-depth research and analysis.
External links are provided for convenience and for informational purposes. They are not statements of PDAX and PDAX bears no responsibility for the accuracy, legality or content of said links.
For inquiries or complaints, please contact us through the following channels: Chatbot: https://pdax.ph or https://web.pdax.ph/ (click webchat feature); ‘Customer Support’ webpage at https://support.pdax.ph; Email: [email protected]. Please provide us your name, email address, and any other information that we may need to identify you, your PDAX Account, and the particulars of the Order and/or Transaction on which you have feedback, questions, or complaints. If you already have a registered PDAX account, please provide us your registered name and use your registered email address.
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