How to deposit cryptocurrency to your PDAX Account
1. Open the PDAX app and log in to your account.
2. Go to your Portfolio tab and select Deposit.
3. Choose the cryptocurrency you would like to deposit.
Kindly be reminded to send crypto using the correct network
For the complete list of coins and tokens listed in PDAX, please check here.
4. Scan the QR code or copy the wallet address displayed.
5. Paste your wallet address into the platform or wallet from which you wish to withdraw your crypto.
Note: ETH/USDC/USDT deposits from smart contracts will be manually processed and will not be automatically credited.
In order to process smart contracts, please send us a support ticket. Choose the following:
Type of Issue - Account Funding & Withdrawal
I need help with - Problem with my Crypto deposit
6. You will receive an email notification once your crypto deposit is credited.
How to send cryptocurrency from your PDAX account
1. Open the PDAX app and log in to your account
2. Go to your Portfolio tab and select Send.
3. Choose the cryptocurrency you would like to send.
Kindly be reminded to send crypto using the correct network
For the complete list of coins and tokens listed in PDAX, please check here.
4. Enter the amount of cryptocurrency that you would like to send.
5. Scan the QR code or paste the recipient wallet address.
6. Tap “Send” to proceed. Please provide additional information to comply with the Travel Rule if the transaction is worth Php 50,000 or more.
Take note of the withdrawal fees before sending your crypto
7. Check your email for the confirmation or OTP with the subject “PDAX Payment Out Confirm - Action Required”
Tap on “Confirm Payment Out” within 10 minutes to proceed with your transfer.
8. You will receive an email notification once your withdrawal is successful.
If you have any questions or need further assistance, you may file a support ticket here or you can send us an email at support@pdax.ph.
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