PDAX App | How do I verify my account on the PDAX mobile app?

Modified on Fri, 7 Mar at 8:55 PM

  1. Open the PDAX mobile app and log in to your account.
  2. Tap Verify Now.
  3. Fill out all the required fields with complete, accurate, and up-to-date information and click Continue.
  4. Complete our biometric check by uploading your video selfie. 
  5. Take a photo of your valid ID and click Submit.
  6. You will see a message on your screen that your verification application has been submitted (KYC Application Submitted).
  7. Verification may take anywhere between a few minutes up to 72 hours in some cases. 
 
Important Verification Reminders
  • Disable your pop-up blocker as clicking the Upgrade Account button will open a new page.
  • Provide correct and complete information that match the details on your ID that you will submit.
  • Ensure that the picture and information on your ID are clear and readable.
  • Look at the camera when taking your video selfie to avoid face mismatch.
  • Don’t wear anything that obscures your face, like eyeglasses and caps in your video selfie.

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If you have any questions or need further assistance, you may file a support ticket here or you can send us an email at [email protected].

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