In case you lost the mobile device with the OTP generator app that you used for your PDAX 2FA, kindly send us a support request through our Contact Us form. Choose the following categories:
a. Type of Issue - Account Management
b. I need help with - Two Factor Authentication (2FA)
b. I need help with - Two Factor Authentication (2FA)
Fill out all the required information and attach a selfie of yourself holding a paper stating "2FA Deactivation", along with your three (3) specimen signatures and date of request.
Once you've emailed a request to deactivate your 2FA, our Account Management Team will validate your information. You can expect your account to be unlocked within 1 to 2 business days.
Once you've emailed a request to deactivate your 2FA, our Account Management Team will validate your information. You can expect your account to be unlocked within 1 to 2 business days.
If you have any questions or need further assistance, you may file a support ticket by logging in or creating a Freshdesk account here or you can send us an email at [email protected].