Can the digital assets I store in my account be stolen?

Modified on Tue, 25 Feb at 3:12 PM

 Yes. While the blockchain technology behind cryptocurrencies such as bitcoin is relatively secure, using and storing them without taking the necessary precautions can expose the cryptocurrencies that you hold in your account to security risks.

At PDAX, we highly encourage that you employ the best practices when it comes to keeping your account secure.

These include creating a strong and secure password and enabling two-factor authentication (2FA) in order to give it an additional layer of security on top of your login credentials.

As an owner of cryptocurrencies, you are solely responsible for the digital assets that you own, including understanding the risks involved in holding digital assets.

Here are some additional tips to keep in mind to ensure that your PDAX account is secured at all times:

  • Familiarize yourself with the common cryptocurrency scams, including phishing.
  • Always make sure that you are on the official PDAX website (www.pdax.ph) when you log in. 
  • Do not share your login credentials to anyone, including OTPs.
  • Do not click links and buttons from communications sent via emails unless you have verified that the sender is a legitimate source.
  • PDAX will never ask you for your password or security confirmation codes like OTP or request that you perform a transaction to verify your account.


If you have any questions or need further assistance, you may file a support ticket by logging in or creating a Freshdesk account here or you can send us an email at [email protected].


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