What do I do when my two-factor authentication app is not working?

Modified on Tue, 11 Mar at 3:40 PM

For this to work, please make sure that the timezone on your mobile device and/or computer is on automatic. This applies to all 2FA generated from different authenticator generator apps like Google, Authy, or Microsoft. You may also perform the troubleshooting steps below:

For iOS devices

Go to Settings
Select General
Select Date and Time
Enable Set Automatically

For Android Devices

Go to Settings
Select General Management
Select Date and Time
Enable Automatic Date and Time

In case you encounter the same problem and no longer have the QR code for your 2FA, you may refer to this link for the steps on how to deactivate your 2FA here: Deactivating your two-factor authentication

If you have any questions or need further assistance, you may file a support ticket here or you can send us an email at [email protected].