What should I do if the code from my OTP generator is not accepted for my 2FA when I log in?

Modified on Fri, 4 Jul at 8:10 PM

In order for the generated OTP to work, the timezone on both your mobile device and your computer must be set to automatic. This applies to all OTP generated from different OTP generators such as Google, Authy, or Microsoft.

Please refer to the steps given below to troubleshoot it further:

For iOS devices:

Go to Settings
Select General
Select Date and Time
Enable Set Automatically

For Android Devices:

Go to Settings
Select General Management
Select Date and Time
Enable Automatic Date and Time

If you have any questions or need further assistance, you may file a support ticket by logging in or creating a Freshdesk account here or you can send us an email at support@pdax.ph.