What should I do if the code from my OTP generator is not accepted for my 2FA when I log in?

Modified on Tue, 25 Feb at 3:53 PM

In order for the generated OTP to work, the timezone on both your mobile device and your computer must be set to automatic. This applies to all OTP generated from different OTP generators such as Google, Authy, or Microsoft.

If you have any questions or need further assistance, you may file a support ticket by logging in or creating a Freshdesk account here or you can send us an email at support@pdax.ph.

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