You can easily reach out to our customer service team for additional assistance or other technical support by raising a support ticket.
To do this, simply follow these easy steps:
To do this, simply follow these easy steps:
- Fill out our support ticket form with complete and accurate details of the incident that you’re reporting.
- Select the appropriate category for your concern and attach any file that is relevant to the issue you’re raising.
- Click Submit. Our customer success team will send you email feedback within 24 hours.
Things to Keep in Mind When Raising a Support Ticket
- You must ensure that the details you provided are complete and accurate.
- Be clear and concise in describing the incident that you are reporting.
- Do not combine multiple issues in a single support ticket. Every issue must be submitted separately by raising different support tickets. This is to ensure that each concern is tagged and addressed correctly. This will also help you keep track of the status of each issue that you raised.
- To reduce our support volume and allow us to reply to support requests in a more timely manner, please research your issue in our Help Center first before opening a support ticket.
If you have any questions or need further assistance, you may file a support ticket by logging in or creating a Freshdesk account here or you can send us an email at [email protected].