What should I do if the ETH I received comes from an ETH wallet that uses smart contracts?

Modified on Mon, 10 Mar at 6:53 PM

You will need to do the following extra steps in order for your ETH to be credited in your PDAX wallet:

Send a support ticket using this form .
Select Crypto In as the category.
Indicate the following detail in the support ticket description box:
- Name
- Date and time of transaction
- Amount
- Transaction hash

Once you have submitted your proof of transaction via the support ticket, our team will validate the information you have submitted and your ETH will be credited to your PDAX wallet within 1 to 3 business days.

Please be advised that failure to submit your proof of transaction can delay the crediting of funds to your PDAX wallet.

If you have any questions or need further assistance, you may file a support ticket here or you can send us an email at [email protected].