Why does it show that I am using VPN when accessing your PDAX mobile app or web app?

Why do we need to block all masking services?

Security and Fraud Prevention: Masking services can be abused for fraudulent activities such as spamming, phishing, account takeovers, and other online scams. By blocking these services, we can reduce the risk of such malicious activities occurring within our platform.

Compliance and Legal Obligations: In many cases, masking services can be used to bypass geographic restrictions, which can lead to non-compliance with regional regulations and licensing agreements.

Maintaining Trust: We are committed to maintaining a transparent and trustworthy relationship with our users. Blocking masking services helps us ensure that interactions on our platform are genuine and accountable.

What you can do to check if you are using masking services:

To determine if you are using a masking service, you can follow these steps:

Check Your Network Settings: Review your network settings, both on your device and on your router if applicable. Look for any proxies or VPN services that might be active.

Perform a Location Test: Some websites and services offer tools to determine your apparent location. You can try accessing one of these tools to see if your location matches your actual whereabouts.

Review Your Service Providers: If you are knowingly using a masking service, consider the purpose for which you are using it. Ensure that it aligns with our terms of service and policies.

Please note that using a VPN is against our terms and conditions. Kindly disable when accessing the PDAX app to ensure a seamless trading process.

If you have any questions or need further assistance, you may file a support ticket by logging in or creating a Freshdesk account here or you can send us an email at [email protected].