To withdraw your funds without needing a callback for each request, please whitelist the bank accounts and/or crypto wallets by following the instructions in the next section
If you want to manually withdraw your funds, here’s what you can do:
Request via email
- Crypto
Send an email to Support Page with the following details
- PDAX email address
- Date
- Amount
- Token Symbol
- Network
- Exchange, if not a wallet
- Beneficiary Wallet Address
- Beneficiary Full Name
- Memo (if Applicable)
- Purpose of Transaction
Please expect a callback via Google Meet from one of the members of the PDAX team to verify the details of the withdrawal.
- Fiat
Send an email to Support Page with the following details
- PDAX email address
- Date
- Amount
- Currency
- Beneficiary Account Name
- Beneficiary Account Number
- Beneficiary Address
- Beneficiary Bank Name
- Beneficiary Bank Branch Address
- Purpose of Transaction
Please expect a callback via google meet from one of the members of the PDAX team to verify the details of the withdrawal.
PDAX Support Page
- Go to the Support Page
- Select “Deposits and Withdrawals”
- In the “I need help with” field, select “My Cash Withdrawal” or “My Crypto Withdrawal”
- Fill out the required fields and attach proof of deposit
- Under the “Details” field, please provide the following information
- Manual Crypto Withdrawal
- PDAX email address
- Date
- Amount
- Token Symbol
- Network
- Exchange, if not wallet
- Beneficiary Wallet Address
- Beneficiary Full Name
- Memo (if Applicable)
- Purpose of Transaction
- Manual Cash Withdrawal
- PDAX email address
- Date
- Amount
- Currency
- Beneficiary Account Name
- Beneficiary Account Number
- Beneficiary Bank Name
- Beneficiary Bank Branch Address
- Purpose of Transaction
- Manual Crypto Withdrawal
6. Click “Submit”
7. Please expect an email for a callback via Google Meet for information verification
If you have any questions or need further assistance, you may file a support ticket here or you can send us an email at [email protected].
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