What is the account protection period?

To keep your assets safe, a 24-hour account protection period is automatically applied whenever a major security setting is changed (such as your password, email, or two-factor authentication [2FA] settings).

This means your withdrawals and trading of digital collectibles will be paused at this time. This security measure helps prevent unauthorized access, such as a malicious actor attempting to change your credentials to lock you out. It gives you a crucial period to detect suspicious activity and take action before any funds can be moved.

If you did not initiate these changes, please read the next section for immediate steps.

If you have any questions or need further assistance, you may file a support ticket here or you can send us an email at support@pdax.ph.