To change or update your GCrypto account, please make sure your GCash profile is up to date. You may change your name, email, birthday, birthplace, nationality, address, and income source.
Once your GCash profile is updated, submit a ticket to process your request to change your GCrypto account information.
Note: Use your GCash-registered email address when submitting a ticket to receive updates or follow up on your ticket. You can check your tickets via the GCash app by tapping Profile > Help.
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