Your buy or sell order did not reflect in your GCrypto wallet either because the transaction did not push through or there was an issue on PDAX end.
Submit a ticket if your buy or sell order has not been reflected after 1 business day. Make sure to include the amount, date of transaction, and reference number so that we can assist you.
Note: Use your GCash-registered email address when submitting a ticket to receive updates or follow up on your ticket. You can check your tickets via the GCash app by tapping Profile > Help.
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