I did not receive my top-up or withdrawal in my GCrypto Account

Modified on Mon, 16 Dec, 2024 at 3:50 PM

Your GCrypto Top-up or Withdrawal may be missing due to a GCash or PDAX downtime during your transaction. Please note that your transactions will be automatically credited to/from your GCash wallet in 2 business days.

If you still didn't receive your GCrypto top up, submit a ticket and include the following information:

  • Reference Number
  • Date of transaction
  • Amount of transaction

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