Account Management

General Inquiries

• Why do I need to submit Proof of Residency and Proof of Income?
• How do I create a PDAX account?
• Can a foreign national open a PDAX account?
• Can I create more than one PDAX account?
• Can I open an account if I’m below 18 years old?
• Does PDAX support joint accounts?

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Account Verification

• PDAX Account Verification
• PDAX Account Verification Update FAQs
• What can I expect after I create my account?
• What are the requirements to verify my account?
• What IDs are accepted for account verification?
• Why do I need to verify my account?

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Two Factor Authentication

• Updating your password and 2FA
• What is two-factor authentication (2FA)?
• How do I disable the OTP 2FA on my PDAX account?
• What should I do if the code from my OTP generator is not accepted for my 2FA when I log in?
• Can the digital assets I store in my account be stolen?
• How do I keep my account secure?

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Login issues

• What are the minimum password requirements?
• What should I do if I forgot my password?
• How do I unlock my account?
• What should I do when I can’t access my mobile app?
• Why did I get a notification about a login attempt?

Corporate Account

• Who can open a corporate PDAX account?

Premium Account Upgrade

• How do I upgrade my verified account to Premium?
• What if I don’t have a proof of residence under my name?

Prime Account Upgrade

• What is PDAX Prime?
• What is PDAX OTC?

Account Levels

• What are the account levels in PDAX?
• What are the transaction limits on PDAX?

Compromised Account

• What should I do if I believe my account has been compromised?
• How do I report a suspicious activity?