General Inquiries
- How do I get a new password creation link?
- Why do I need to submit Proof of Residency and Proof of Income?
- How do I create a PDAX account?
- Can a foreign national open a PDAX account?
- Can I create more than one PDAX account?
- Can I open an account if I’m below 18 years old?
Account Verification
- PDAX Account Verification
- PDAX Account Verification Update FAQs
- What can I expect after I create my account?
- What are the requirements to verify my account?
- What IDs are accepted for account verification?
- Why do I need to verify my account?
Two Factor Authentication
- Updating your password and 2FA
- What is two-factor authentication (2FA)?
- How do I disable the two-factor authentication (2FA) on my PDAX account?
- What should I do if the code from my OTP generator is not accepted for my 2FA when I log in?
- Can the digital assets I store in my account be stolen?
- How do I keep my account secure?
Login issues
- What are the minimum password requirements?
- What should I do if I forgot my password?
- How do I unlock my account?
- How do I change my password?
- What should I do when I can’t access my mobile app?
- Why did I get a notification about a login attempt?