1. Go to https://support.pdax.ph/hc/en-us/requests/new and fill out the form. Choose the following:
- Type of Issue - Account Management
- I need help with - Prime Upgrade Application
Note: For mobile users, you may access the site through your phone's web browser.
2. Set your preferred schedule for a face-to-face interview with one of our Account Officers
- Monday to Friday except holidays, 9:00 AM to 4:00 PM