1. Go to https://support.pdax.ph/hc/en-us/requests/new and fill out the form. Choose the following:
- Type of Issue - Account Management
- I need help with - Two Factor Authentication (2FA)
Note: For mobile users, you may access the site through your phone's web browser.
2. Attach a clear selfie photo holding a sheet of paper with the following details written down:
- "2FA Deactivation Request"
- Date of Request
- Include three (3) specimen signatures