How to Deposit PHP to your PDAX Account
1.Go to web.pdax.ph and log in to your account
2. You will be directed to the Home page then click “My Wallet” on the upper right corner
3. Click "Cash In" under Quick Links or "Cash In" in your PHP asset
4. Choose your preferred payment channel
- You may choose from Online, E-Wallet, or OTC channels
5. Enter the cash-in amount and other relevant information required
- Please take note that the minimum deposit, convenience fee and waiting time vary for each payment channel
6. Click “Cash In” to proceed
7. Review your Cash In details and confirm
8. You will receive an email confirmation once your cash in request is processed
9. For requests via Direct deposits and Over the Counter payment channels, please fill out our Contact Us form:
- Type of issue: Account Funding & Withdrawal
I need help with: Submitting my Deposit Slip - Attach a screenshot of your deposit slip or proof of payment (SMS/email notification) that shows the date and time of the transaction
- For overseas users, please indicate your current location and/or time zone
How to Withdraw PHP from your PDAX Account
1.Go to web.pdax.ph and log in to your account
2. You will be directed to the Home page then click “My Wallet” on the upper right corner
3. Click "Cash Out" under Quick Links or "Cash Out" in your PHP asset
4. Choose your preferred payment channel
- You may choose from Online, E-Wallet, or OTC channels
5. Enter the cash-out amount and other relevant information required
- Please take note that the minimum deposit, convenience fee and waiting time vary for each payment channel
6. Click “Cash Out” to proceed
7. Review your Cash Out details and enter the email OTP sent to your PDAX registered email address for confirmation
8. You will receive an email confirmation once your cash out request is processed
How to Cancel Pending Cash-In Requests
1. Go to web.pdax.ph and log in to your account
2. You will be directed to the Home page then click “My Wallet” on the upper right corner
3. View your wallet and go to Wallet History and click on the Cash-In request you want to cancel
4. Click "Details"
5. Click "Cancel Transaction" to confirm
6. You will receive a notification that your cash-in request has been successfully cancelled. You will also receive an email confirming the cancellation.
Note: Manual cancellations are only applicable for InstaPay and DragonPay cash-in requests. Otherwise, you will have to wait for the validity to expire.