There are different reasons that might cause a delay in your crypto deposit or withdrawal. It could be any of the following:
- Manual processing of smart contract transactions can take up to 24 hours
- No destination tag or incorrect destination tag for XRP and XLM deposits
- Wrong network or wallet address*
- Possible delay in the blockchain network
*Transferring cryptocurrency to the wrong wallet address or using the wrong network can lead to permanent loss of funds.
If you haven't received your digital assets after one hour, please send us a support ticket through our Contact Us form.