There are different reasons that might cause a delay in your crypto deposit. It could be any of the following:
- No destination tag or incorrect destination tag*
- Wrong network or wallet address**
- Possible delay or issue with the blockchain
*Applies for assets such as XRP and XLM
**Transferring crypto to the incorrect wallet address or using the wrong network can lead to permanent loss of funds.
In case there’s a delay in the blockchain, it might also help to confirm that the transaction has been completed in the blockchain. You can use different blockchain scan tools to look, such as etherscan.
If you haven't received your digital assets after one hour, please send us a support ticket through our Contact Us form so we can assist.