There are different reasons that might cause a delay in your cash deposit or withdrawal. It could be any of the following:
- Processing times may vary depending on your choice of payment channel. Some options offer real-time processing, while others may take a few hours or even days.
- An intermittent issue with the payment channel at the time of the transaction.
- For withdrawal transactions, your beneficiary details may be incorrect, or there may be an issue with the beneficiary account verification status. Please double-check your beneficiary details before submitting.
- For deposit transactions, there may be a problem with following payment instructions.
If the processing time of your payment channel has already passed and you still haven’t received a confirmation of your deposit or withdrawal, please send us a support ticket through our Contact Us form.