If you received an error message that your account is locked upon logging in, you may have entered an incorrect password multiple times. To unlock your account, kindly send us a support request through our Contact Us form. Choose the following categories:
a. Type of Issue - Account Management
b. I need help with - Login Issues
Fill out all the required information and attached a selfie of you holding a paper stating "Account Unlock", along with your three (3) specimen signatures and date of request.
Once submitted, our Account Management Team will validate your information, and you can expect your account to be unlocked within 1 to 2 business days.
