There are two reasons why an account will get locked - either it was locked because there was a duplicate account found or it was locked because of multiple failed login attempts.
In case your account is locked, kindly send us a support request through our Contact Us form. Choose the following categories:
a. Type of Issue - Account Management
b. I need help with - Login Issues
a. Type of Issue - Account Management
b. I need help with - Login Issues
Fill out the required information and provide us the following for faster processing:
In case you are unsure of the reason for your locked account, please still send us a support request and we will be happy to assist you.