How do I verify my account?

Login to your account and click the "Upgrade Account" button.
 

 

Click the next "Upgrade Account" button you see on your screen.
 

 

Select "Personal".
 

 

Complete our Basic Information form by providing your personal details, and click "Next". Kindly make sure that every information you will provide is correct, accurate, and consistent with the details on the ID you will submit.

NOTE: Please remove the "+" sign on your mobile number before you proceed.
 

 

Complete our Biometric Check requirement by recording a selfie video where you will slowly move your head in a circular motion twice. Once you're ready to take your selfie video, click "Start Recording".

Note: Please make sure that there is proper lighting to see your facial features.
 

 

Click "Yes, Submit" once you have recorded your selfie video that complies with our Biometric Check requirements. If your selfie video does not comply with our Biometric Check instructions and you want to change it, please click "Retry" to record another selfie video.
 

 

Select the ID you will submit. Make sure it is among the list of accepted IDs.
 

 

Upload a clear copy of your selected ID.
 

You will be notified via email within 15 minutes as to the status of your verification request.



For further inquiries, feel free to browse through our other helpful FAQs or send us a support request at our Contact Us form.