The error message that says “An unrecoverable error has occurred” happens when you have an unstable internet connection.
If you received this error while accessing the Trade page, please try the following steps:
- Click “Reload this Page”. If nothing happens, proceed to the next step.
- Clear your cache/cookies.
- Reboot your modem or router or refresh your device’s connection.
- Update your browser to the latest version.
We recommend the following browsers when accessing our platform:
Please note that our recommended internet speed should be at least 4 Mbps for better trading experience.