In case you uninstalled the OTP generator app that you use for your PDAX 2FA, please submit a support ticket using this form.
To avoid delays in the processing of your request, please ensure that you comply with the following when you send your support ticket request:
- Select Two-Factor Authentication (2FA) as the category of your request.
- Indicate the following details in the description box:
- Full Name
- Last Login Date/Time
Once you have submitted your support ticket, our Client Services Team will validate your information. You can expect your account to be unlocked within 1 to 2 business days.