A support ticket is a request for assistance that is made by a user of a platform. All PDAX users with verified accounts can open a support ticket in our Help Center.
If you have issues or concerns regarding your cash-in or cash-out transaction or need further assistance, you can reach out to our Client Services Team by raising a support ticket.
We will get back to you within one (1) to two (2) business days with more more comprehensive feedback for your concern. You can find the support request form here.
To reduce our support volume and allow us to reply to support requests in a more timely manner, we encourage our users to research their issue first in our Help Center before opening a support ticket.