How do I enter a chat with a Support Agent from the Chatbot?

For PDAX Users:

1. Once in the chatbot, type “Hi” or “Hello” to begin and agree to the data privacy policy
2. Select “Yes, I have a PDAX account”
3. Select the category of your issue (e.g. Account Management, Cash In, Trading, etc.)
4. Select the applicable FAQ page.
5. If the FAQ page did not provide the required assistance, select “No, I’d like to speak with an agent” 

For PDAX Prime clients:

1. Once in the chatbot, type “Hi” or “Hello” to begin and agree to the data privacy policy
2. Select “Yes, I am a PDAX PRIME user”
3. Select “Account Management”
4. Scroll down and select “Chat with agent”