With the PDAX chatbot on Viber and Telegram, users can easily find helpful guides and answers to frequently asked questions about cashing in and out, trading, account management, etc. Users can also file support tickets or chat with a 24/7 customer support agent using their preferred messaging app.
If you are a PDAX Prime client, you can also use the chatbot to access the exclusive Over the Counter (OTC) trading desk during business hours.
For more information on how to use this feature of the chatbot, check out the guide “How do I do Over-the-Counter trading from the Chatbot?” For more information on trading hours, available assets, and more, visit this link.