You must meet these 2 requirements to change your mobile number registered to GCrypto, or your request will be rejected.
- Both your old and new GCash accounts must be registered to the same account owner
- Your new GCash mobile number must be fully verified
If you want to file a request to change your mobile number registered to GCrypto, you can submit a ticket and include your old and new GCash Mobile Numbers so that we can assist you.
Note: Use your GCash-registered email address when submitting a ticket to receive updates or follow up on your ticket. You can check your tickets via the GCash app by tapping Profile > Help.