To continuously maintain account security in PDAX, we are requiring our users to update their passwords and to enable two-factor authentication (2FA).
Read more about how these measures help keep your account more secure.
Why am I being asked to update my password?
Regularly updating your password greatly improves your account security. It reduces the risk of someone accessing your account with a stolen or guessed password, and prevents the use of previously compromised passwords that you may have used in your other online accounts.
I have just recently changed my password. Why am I being asked to update it again so soon?
We are prompting users to change their passwords as part of our routine efforts to keep user accounts secure. We understand that changing your password so soon can be an inconvenience, and we apologize for any confusion if you have just recently updated it.
How do I update my password?
When prompted to change your password upon login, follow these steps:
- Click or tap “Reset password” and enter your email address that you use for your PDAX account.
- Check your inbox for the one-time password (OTP) to verify your email.
- Type in and confirm your new password. Make sure that the password contains at least eight (8) characters composed of at least one uppercase letter, one lowercase letter, one number, and one special character.
- After successfully updating your password, you can now proceed to the login page.
How do I make a strong password?
To make a strong password, use a combination of uppercase and lowercase letters, numbers, and special characters to make it harder to guess. Avoid using common words or phrases or information that other people may know such as your birthday.
Also remember to never give out your password to anyone. PDAX will never ask you to disclose your password for any reason.
Use different passwords for different accounts. Using the same password for multiple accounts may be more convenient, but it also greatly increases the risk of unauthorized access to your accounts.
I have previously enabled two-factor authentication, why am I being asked to enable it again?
We have recently made updates to our security protocols that may require our users to re-enable their 2FA. Should you encounter the prompt, this means that your previous 2FA has been deactivated. We strongly recommend enabling this feature to add another layer of security for your account.
How do I re-enable 2FA for my account?
When prompted to enable 2FA upon login, follow these steps:
- Click or tap “Enable 2FA” in your account.
- Scan the QR code or copy and paste the key to your authenticator app.
- Enter the 6-digit code from your authenticator app.
- You will receive a confirmation notifying that your 2FA has been successfully enabled.
Important: After re-enabling your 2FA, please do not forget to delete your deactivated PDAX account in your authenticator app to avoid confusion with your newly generated 2FA account.
I want to change my email address for logging in. How do I do this?
You can update your email address and other personal login and account details by sending us a support request through our Contact Us form and following the steps below:
- Select “Account Management” > “Updating my account information” from the list of dropdown options.
- Fill out all the required information.
- Upload a photo or selfie of yourself holding a paper stating your request and the information being updated, along with three (3) specimen signatures. This step is required for security purposes.
- Once you have emailed your account information update request, our account management team will validate your information. You can expect your account to be updated within three (3) to five (5) business days.
I am having issues changing my password. Who can I reach out to for help?
For any inquiries or needed assistance, you may contact one of our Customer Success Representatives through this link.
DISCLAIMER: The statements in this article do not constitute financial advice. PDAX does not guarantee the technical and financial integrity of the digital assets and their ecosystems. Any and all trading involving the digital assets are subject to the user’s risk and discretion and must be done after adequate and in-depth research and analysis.
For inquiries or complaints, please contact us through the following channels: Chatbot: https://pdax.ph or https://web.pdax.ph/ (click webchat feature); ‘Customer Support’ webpage at https://support.pdax.ph; Email: firstname.lastname@example.org. Please provide us your name, email address, and any other information that we may need to identify you, your PDAX Account, and the particulars of the Order and/or Transaction on which you have feedback, questions, or complaints. If you already have a registered PDAX account, please provide us your registered name.
The Philippine Digital Asset Exchange Inc (PDAX) is an entity regulated by the Bangko Sentral ng Pilipinas (BSP) https://www.bsp.gov.ph. You may get in touch with the BSP Consumer Protection and Market Conduct Office through the following channels: Email: email@example.com; Webchat: http://www.bsp.gov.ph (click webchat feature); Facebook: https://www.facebook.com/BangkoSentralngPilipinas; Direct Line: (02) 5306 2584 / (02) 8708 7087; Trunk Line: (02) 8708 7701 loc. 2584; or SMS: 21582277 (for Globe subscribers only). For further details, you may refer to BSP's Inclusive Finance - Consumer Protection.